In the area of information behaviour Dr. Wilson has focused largely in analyzing how individuals and groups gather and communicate information.
INISS Project
Dr. Wilson's best-known study on information seeking behaviour was the INISS project, conducted from 1980 to 1985. The aim of the project was to increase the efficiency of Social Services workers in the management of information. In addition to the traditional methods of surveys and interviews with those seeking the information, Dr. Wilson and his team also observed social workers and their managers in their day-to-day tasks, to see what techniques were actually used to find, use and communicate information. He observed that, in the environment of a Social Services office, the majority of information was oral, with a further 10% being notes taken on oral communication. That, combined with lack of training in using the other information sources available, had led to a lack of organized information being used at Social Services offices. He recommended the establishment of a central library for Social Services information, along with training staff to access that information, as well as more communication within each office on information needs.
Uncertainty in Information Seeking
More recently, Dr. Wilson looked at information seeking behaviour for the British Library Research and Innovation Centre. The resulting paper, "Uncertainty in Information Seeking," identified that information seeking is based on a series of uncertainty resolutions which lead to a problem solution. There are four steps in the process, problem identification, problem definition, problem resolution, and solution statement. At each step of the process, more information must be gathered in order to resolve the uncertainty of that step. Also, the research established that by providing information seekers with a pattern to follow, the accuracy and volume of information they acquired was increased.
Activity theory
Recently, Dr. Wilson has been an advocate for the adoption of activity theory in the area of information behaviour and in information systems research.
Information management
Throughout his research career, Dr. Wilson has also been active in the field of information management and was the founder and first editor of the International Journal of Information Management. His research in this area included early studies on business use of the World Wide Web, the relationship of information systems and business performance and the application of mobile information systems in policing.
InformationR.net
In addition to this work, Dr. Wilson also founded Information Research, an online journal for information science. This is a freely available, Open Access journal, which constitutes an excellent resource for IS students. The journal is part of the wider , which also hosts the , which he has maintained since 1996.
Current activities
Dr. Wilson's research into information seeking behaviour has been used by instructors in teaching research methods. Though now retired, he continues to engage in research projects through his participation in the AIMTech Research Group at the University of Leeds Business School and through projects at the Swedish School of Library and Information Science. He is a member of the group at the Swedish School which is participating in the SHAMAN project on long-term digital preservation, funded by the European Union. In 2012, together with colleagues at the University of Borås and Gothenburg University, he was awarded a grant of 11.8 million Swedish kronor by Vetenskapsrådet for a programme of research into the production, distribution and use of e-books in Sweden.
Awards
In 2000 Dr. Wilson was the recipient of the ASIS&T SIG USE award for "outstanding contributions to information behavior" and in 2008 was designated "Bobcat of the year" for "outstanding contributions in promoting European library and information science" by EUCLID, the European Association for Library and Information Education and Research.
