Netcracker Technology was co-founded in 1993 by Dr. Michael Feinberg, currently Netcracker's Chief Technology Officer and Bonnie Ward, the company's Vice President of Corporate Initiatives. In 2008, after 15 years of independent growth, the company was acquired by NEC Corporation. Netcracker then became a wholly owned subsidiary of NEC. In 2010, Netcracker initiated a large-scale expansion whereby NEC consolidated its Telecom Operations and Management Solutions software and services business under Netcracker. In 2011, Netcracker acquired Subex's activation business. In March 2012, NEC announced a definitive agreement to acquire Convergys Corporation's Information Management business, recognized for its delivery of BSS transformations to communications service providers. On May 16, 2012, NEC Corporation and Netcracker Technology announced the completion of the acquisition of Convergys Corporation's Information Management business. Following the acquisition, the IM business and organization was integrated into Netcracker. In February 2015, NEC and Netcracker launched a joint business brand. In July 2016, Netcracker Technology acquired CoralTree Systems.
Products and services
Netcracker's products focus on Business Support Systems, Operations Support Systems and Software-Defined Networking and Network Functions Virtualization technologies for Communications Service Providers worldwide. The Netcracker 12 suite, which was launched in May 2017, is the latest iteration. The suite covers seven product domains, including Digital Customer Enablement; Digital Business Enablement; Digital Operations Enablement; Digital & Cloud Infrastructure; Cloud Platform; Advanced Analytics; and Business, Operations & Infrastructure Agility Layers offerings. The portfolio also covers five services domains, including Business & Operational Consulting; End-to-End Turnkey Delivery; Agile Development & DevOps; Cloud Enablements; and Support & Maintenance, Managed Services & End-to-End Outsourcing services. Its offerings operate within the realms of operations support systems, business support systems, customer experience management, DevOps, microservices, billing and revenue management, AI, the Internet of Things, big data analytics, software-defined networking, network functions virtualization, and more. The Netcracker 12 suite is specifically designed to help service providers evolve into digital service providers via successful digital transformation. Netcracker also offers a full of suite of Managed Services and Professional Services. The company's Managed Services include Hosted, Client-Hosted, and Build-Operate-Transfer delivery models. Professional Services include System Integration, Consulting, Solution Delivery, Outsourcing, and Operations and Maintenance. Netcracker's suite includes orchestration capabilities, an SDN Controller, and a range of virtual network functions, such as virtualized customer premises equipment, virtualized evolved packet core, and other value-added VNFs and management offerings.
